Complaints Process

Our aim is to sort out any problem directly, quickly and fairly. Please tell us about an issue as early as you can, while the details are still fresh.

1. Contact us first

If you are not happy with any part of the work or the service, phone 01356 235858 or email quotes@electricianbrechin.co.uk. For a formal complaint, please write to us so there is a clear record of it.

2. What to include

• Your name, phone number and email address.
• The address of the job and the date James came out.
• Your invoice or receipt, if you have it.
• A brief description of the problem and what you would like us to do about it.
• Any photos, messages or paperwork that help explain the issue.

3. Response time

We aim to acknowledge a written complaint quickly and to give you a full response within 10 working days. If we need longer, for example to inspect the work or check records, we will tell you why and what the next step is.

4. If it is not resolved

If we cannot resolve the complaint between us, we will put our final position to you in writing. Free, independent advice is also available from Advice Direct Scotland (consumeradvice.scot).